Deutsche Telekom AG - The 2009 financial year

Total revenue. Total revenue at Group Headquarters & Shared Services declined by 13.3 percent year-on-year in 2009. The revenue decrease was primarily attributable to the deconsolidation of DeTe Immobilien effective Septem- ber 30, 2008 and the more efficient use of floor space by the operating segments. Revenue declined also due to lower prices and volumes at Group-wide technical functions and Vivento and lower proceeds from vehicle sales compared with the previous year. This was partially offset by an increase in revenues from the billing of accounting services to the operating segments by Deutsche Telekom Accounting GmbH, which was established on April 1, 2008. EBIT, adjusted EBITDA. EBIT (loss from operations) improved slightly by EUR 17 million year-on- year in 2009, mainly as a result of the non-recurrence of expenses incurred in the prior year in connection with the disposal of DeTe Immobilien and call centers. The decline in adjusted EBITDA, the increase in expenses for staff-related measures, and the higher level of depreciation, amortization and impairment losses had an offsetting effect. The latter related mainly to Deutsche Telekom’s real estate portfolio. Adjusted EBITDA at Group Headquarters & Shared Services decreased by EUR 0.1 billion year-on-year in the reporting period, primarily as a result of the more efficient use of floor space, especially in technical facilities, by the operating segments. Higher maintenance costs and lower revenue from Group-wide technical functions and Vivento also impacted EBITDA. Another negative factor was the non-recurrence of the positive EBITDA contribution from DeTe Immobilien as a result of the company’s deconsoli- dation effective September 30, 2008. The decrease was partially compen- sated by higher income from the reversal of provisions. As in the prior year, the Real Estate unit benefited in the reporting period from income from the reclassification of real estate from assets held for sale to non-current assets in particular. Personnel. The average number of employees during the reporting period was 20,181. The decrease of 3,400 employees compared with the 2008 financial year is primarily attributable to the sale of DeTe Immobilien, although offsetting effects came from a headcount increase at Vivento, mainly due to newly identified employment opportunities for civil servants and employees, and the merger of the operating segments’ accounting activities into Deutsche Telekom Accounting GmbH. 95Group management report Development of business in the operating segments