Deutsche Telekom AG - The 2009 financial year

Germany. Customer development and selected KPIs. Dec. 31, 2009 millions Dec. 31, 2008 millions Change millions Change % Dec. 31, 2007 millions Fixed network Fixed-network linesa 26.2 28.3 (2.1) (7.4) 30.8 Retail broadband linesa 11.5 10.6 0.9 8.5 9.0 Wholesale bundled linesb 1.6 2.5 (0.9) (36.0) 3.5 ULLsc 9.1 8.3 0.8 9.6 6.4 Wholesale unbundled linesd 0.6 0.2 0.4 n.a. 0.0 Mobile communications Mobile customerse,f 39.1 39.1 0.0 0.0 36.0 Totals were calculated on the basis of precise figures and rounded to millions. Percentages were calculated on the basis of figures shown. The Business Customers unit was transferred from the Systems Solutions operating segment into the former Broadband/Fixed Network operating segment effective January 1, 2009 and has been reported under the Germany operating segment since July 1, 2009. All prior-year figures have been adjusted for better comparability. a Lines in operation excluding internal use and public telecommunications systems, including IP-based lines and congstar. b Sale of broadband lines based on DSL technology to alternative providers outside Deutsche Telekom, including bundled IP-Bitstream Access (IP-BSA). In the case of IP-BSA, Deutsche Telekom leases DSL lines to the competitor and transports the datastream carried over these lines. c Unbundled local loop lines: Deutsche Telekom wholesale service that can be leased by alternative telecommunications operators without upstream technical equipment in order to offer their own customers a telephone or DSL line. d Wholesale unbundled lines (e.g., IP-BSA Stand Alone): wholesale service not bundled with a PSTN line. Allows competitors to offer an all-IP product range. Including IP-BSA Stand Alone. e One mobile communications card corresponds to one customer. f Due to various rulings on the expiry of prepaid credit and the limited validity of prepaid cards, T-Mobile Deutschland changed its terms of contract and, as a result, its deactivation policy in the first quarter of 2007 in favor of its prepay customers. These customers can now use their prepaid credit longer than before. As a result of the change in the terms of contract, prepaid contracts no longer end automatically, but run for an unlimited duration and can be terminated by the customer at any time and by T-Mobile with one month’s notice. T-Mobile Deutschland reserves the right to make use of this right of termination and to deactivate cards in the system. Broadband market share retained // Data revenues increased // Mobile market leadership extended 80