Deutsche Telekom AG - The 2009 financial year

billions of € Change compared to prior year (%) 2009 2008 Total revenue n.a. 9.7 4.6 EBIT (profit from operations) 13.3 1.0 0.9 EBITDA (adjusted for special factors) 90.0 3.8 2.0 Average number of employees (full-time equivalents, without trainees/student interns) n.a. 51,172 21,229 billions of € Change compared to prior year (%) 2009 2008 Total revenue (5.8) 8.8 9.3 EBIT (profit (loss) from operations) n.a. (0.01) 0.1 EBITDA (adjusted for special factors) 11.7 0.9 0.8 Average number of employees (full-time equivalents, without trainees/student interns) (1.7) 45,328 46,095 billions of € Change compared to prior year (%) 2009 2008 Total revenue (13.3) 2.4 2.8 EBIT (loss from operations) 1.3 (1.2) (1.3) EBITDA (adjusted for special factors) (74.0) (0.3) (0.2) Average number of employees (full-time equivalents, without trainees/student interns) (14.4) 20,181 23,581 Southern and Eastern Europe. Page 89–91 This segment comprises the fixed-network and mobile communications operations of our national companies in Greece, Hungary, Croatia, Slovakia, Romania, Bulgaria, Albania, the F.Y.R.O. Macedonia, and Montenegro. After having been fully consolidated for the first time, OTE contributed EUR 5.4 billion to net revenue of the Group. Due to the inclusion of the entire OTE group, our customer base increased by 1.9 million broadband lines and over 22,300 mobile customers. Systems Solutions. Page 92–93 T-Systems offers individual ICT solutions for corporate customers. To this end, the company operates networks and data centers all over the world. By focusing on systems solutions business for corporate customers, T-Systems won a large number of tenders for cloud services, dynamic SAP services, and telecommunications and data services. The world- wide financial and economic crisis also left its mark on the level of new orders, however. Group Headquarters & Shared Services. Page 94–95 Group Headquarters & Shared Services performs strategic and cross- divisional management functions and is responsible for operating activities that are not directly related to core business. The main elements of the Shared Services unit are Real Estate Services, DeTeFleetServices GmbH, and Vivento. The latter is responsible for providing employees with new employment opportunities as part of the staff restructuring program. IV