Deutsche Telekom AG - The 2009 financial year

“Our customers expect a great deal from us – and rightly so. In order to meet their expectations even better, we have put ourselves on course toward a new Deutsche Telekom. We have a clear vision of where this path will take us. Away from conventional tele- phone business and toward the most highly regarded service company in the industry. To a provider that makes connected life and work as easy as possible – with the best networks and innovative products and services. To a provider that acts in a sustainable manner and takes social responsibility. It is clear that we are not there yet. Not everything happens overnight. But we are making great progress.” René Obermann.