Deutsche Telekom AG - The 2009 financial year

At Deutsche Telekom, our aim is to always deserve the trust of our customers. To this end, we will commit ourselves to handling sensitive data with the utmost care. We know that we have made mistakes in the field of data protection. But we have learned from these mistakes. Raising the bar. // Increased transparency. Keeping our prom- ise of greater transparency, Deutsche Telekom has set up a dedicated Board of Management department for data privacy, legal and compli- ance issues. We have also performed detailed inspections and audits of all customer data pro- cesses within our organization. Effective 2009, our decision to publish data protection reports further underscores the high priority we attach to this issue. // Consistent data protection. Our billing pro- cess for fixed-network customers in the consumer segment has been audited and certified by TÜV Informationstechnik (TÜViT). Independent experts have confirmed that we meet all data protection requirements in this sensitive field. The certification already received for three Internet sites and all Deutsche Telekom shops means we can guarantee consistent data pro- tection for all our customers. // Quality excellence. In the assessment for the major sustainability indexes, Deutsche Telekom received the best-in-class rating of 98.6 percent for commitment to data protection. The quality of our t-online.de shop was evaluated “good” by the German product-testing organization Stiftung Warentest, with particular praise for the “shop- ping” category, mainly due to the “flawless terms and conditions.” Our IPTV service Entertain also performed strongly in numerous benchmark tests and received six awards in 2009 alone. Deutsche Telekom’s Chief Privacy Officer, Claus Dieter Ulmer, talking with trainee Paul: “A strong password is like a car safety belt – it can protect you from the worst.”